Contact Us

Over time, our support team have compiled a list of common questions and answers to help provide a streamlined experience for our customer. Please visit our FAQ Page.

Alternatively, feel free to contact us using the contact form below, or by calling us directly on;

AU: +61 (02) 9251 7070
USA: +1 (562) 268 0504

or by sending an email to, and we’ll be in touch within 12 business hours.

If you are enquiring about the status of your order, please review the information below.


Designer Pet Portraits shipping options are all tracked. 

Once your order is shipped, we will send you an automated email with the shipping information.

Our customer service team is working diligently around the clock to ensure all orders arrive as fast as possible while also abiding by new health and safety procedures around the world.

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